We apologize if the rules seem strict, but we are a huge advocate of respect and trust. These policies help our clients respect us and we respect them in return.
For scheduled services, a 24 hour cancellation notice must be made or there will be no refunds or credits towards another service. For same day services booked: If you need to cancel a service that you booked the same day there will be no refunds unless you cancel 4 hours prior to your appointment time.
Cancellations at time of arrival. If for any reason at all our therapists show up at your door to complete the service and you turn them away, or refuse the service for any discrimination or personal issue the amount of the service is still due in full. We do not allow you to re-book the appointment with another therapist because our therapists are paid for the job they are sent to. You could re-book with another therapist only if you are paying for another service.
All payments need to be paid in full at time of booking your appointments over the phone with us or online. If for any reason you need to cancel the appointment we require a 24 hour notice to receive a full credit or refund. If you cancel anytime after that you will be charged for the full amount of the service including the 20% service fee that goes directly to the therapist.
A mobile massage therapist may gather information from you during the scheduling process and this is considered to be verbal consent. When the therapist begins the scheduled session, the client will also be required to fill out a medical history form for your protection and ours.
In the event damage is accidentally done in your home while using our services, (i.e. our therapist has a candle wax spill, bumps a door frame, knocks over a vase, or any other damages) Our therapists are directed to have you fill out an incident report, take photos, and they are to provide you with their insurance information. Spectrum Mobile Massage uses only licensed, insured, and certified Independent contractors. If you choose not to do any of the above and our therapist leaves your home, they are no longer liable for any damages.
Spectrum Mobile Massage provides strictly therapeutic, non-sexual massage. The session will be terminated upon any illicit or sexually suggestive remarks or advances. You will be charged full price of treatment and a refund will not be issued, we will also file a compliant with the local police department so please think twice.
Therapeutic massage treatments and spa treatments are available to clients of any age. Children ages 16 and under must have a parent or guardian present.
Right to Refuse:
Spectrum Mobile Massage therapists reserve the right to refuse potential clients for any reason.